Refund policy

Return & Refund Policy
We want you to be satisfied with your purchase.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at renlori.store@gmail.com and include your order number and clear photos of the issue.

For other return requests, please contact us within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Do not send a return without contacting us first. We will provide return instructions and the appropriate return address after reviewing your request.

Once an approved return is received and inspected, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Orders that have already been processed or shipped may not be eligible for cancellation. If you need to request a cancellation, contact us as soon as possible at renlori.store@gmail.com.

If you have any questions regarding a return or refund, contact us at renlori.store@gmail.com